How Phase V cut Womads' logistics costs by 50%
Smarter apparel fulfillment for a growing brand
Womads struggled with delays, high fees, and no return support under their old provider. Phase V stepped in with a hands-on team and a setup that fit their workflow – cutting costs by half.
The challenge
Before partnering with Phase V Fulfillment, Womads – a brand that relies on seamless operations to deliver their high-quality products – was working with a 4PL provider. Unfortunately, the structure of that partnership created serious inefficiencies.
Storage costs were significantly inflated, receiving was unreliable and costly, and the warehouse location in Missouri made importing products from Colombia more expensive and time-consuming.
Without direct access to the warehouse team, Womads had to communicate through a tech intermediary, which delayed responses and made urgent updates nearly impossible.
What didn’t work before
To make matters worse, the previous provider couldn’t process returns. Womads had to handle them manually at home, taking time and focus away from scaling the business.
Delayed communication
High storage costs
No return processing
The solution
Phase V quickly stepped in with a more responsive, collaborative, and cost-efficient model.
From the start, the onboarding process felt human, friendly, and efficient. Womads now has direct access to a team that’s attentive, helpful, and flexible – a major improvement over the rigid systems they were previously stuck in.
Efficient fulfillment, lasting impact
Phase V implemented a fulfillment model tailored to Womads’ needs, including handling returns, reducing apparel fulfillment costs, and increasing communication, speed, and accuracy.
Our team worked closely with Womads to ensure that all products were received accurately, inspected properly, and managed efficiently in inventory.
With Phase V’s warehouse location better suited to Womads’ supply chain, transit times and costs were cut significantly – especially for products coming from Colombia. Storage and receiving costs were also reduced by at least 50%, according to the Womads team.
Smart fulfillment, real results
Phase V helped Womads regain control over their apparel fulfillment and logistics, while boosting customer satisfaction and lowering operational costs. Key outcomes include:
50%+ reduction in storage and receiving costs
Accurate, fast receiving with better inventory control
Full return handling including inspection, repackaging, and restocking
Direct access to a responsive, experienced fulfillment team
Transparent pricing with no hidden fees or surprise charges
Few fulfillment errors – resulting in less customer service issues
Faster, more efficient shipping – keeping customers happy and loyal
50%+
Cost
reduction
95%+
customer
satisfaction
-80%
fulfillment
errors
With Phase V managing their apparel fulfillment needs, Womads can now focus on growing their business without worrying about the backend. Mistakes are rare, returns are seamless, and the team at Phase V consistently goes above and beyond.
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